Thank you for choosing MyInvoice.LK (operated by Real Business Solutions). This Return & Refund Policy applies to purchases made on https://www.myinvoice.lk.
Nature of our products
We provide cloud software and related digital services (including invoicing, quotations, VAT tools, inventory, receivables/payables, and optional add-ons). Delivery is online account access. Because these are digital services, physical returns and courier reverse-shipping do not apply.
7-day free trial
We offer a 7-day free trial so you can evaluate MyInvoice.LK before paying. Please use the trial period to confirm that the product suits your business.
No refunds after you subscribe and pay
We offer a 7-day free trial. After you subscribe and pay, subscription fees are non-refundable, except for proven duplicate/erroneous charges or if paid access could not be provided.
That means, once a paid subscription or paid add-on has been successfully charged and access has been made available:
- fees for that paid period are not refunded because you changed your mind, stopped using the product, or chose another plan later;
- unused days within a paid period are not refunded on a pro-rata basis, unless we expressly agree in writing;
- setup, training, customisation, or implementation fees already delivered are not refunded.
Limited exceptions (when a refund may apply)
We may approve a refund only in these cases:
- Proven duplicate or erroneous charge — for example, the same invoice charged twice, or an amount charged in clear error.
- Paid access could not be provided — you paid successfully but we were unable to activate or deliver the subscribed service after a reasonable attempt to resolve the issue.
To request a review, contact us with your business name, registered email, payment reference/date, and a short description of the issue. If approved, we will refund to the original payment method via PayHere or the relevant channel. Banks and card networks may take additional business days to show the credit.
Plan changes
If you need a different plan after paying, contact us. Where possible we may help you change plans going forward (upgrade/downgrade or credit toward another plan). A plan change does not by itself create a right to a cash refund of amounts already paid.
Non-refundable items
Without limiting the rule above, the following are non-refundable:
- Paid subscription and add-on fees after a successful payment and provision of access (subject only to the limited exceptions above)
- Third-party bank or payment-gateway fees that are not recoverable to us
- Accounts suspended or terminated for abuse, fraud, or breach of our Terms & Conditions
Processing time (approved exceptions only)
Where a refund is approved under this policy, it is normally processed within 7–14 business days after approval. Appearance of funds depends on your bank or card issuer.
Contact us
For refund questions, contact Real Business Solutions:
- Phone / WhatsApp: +94 77 239 7197
- Website: https://www.myinvoice.lk
This policy is adapted for MyInvoice.LK digital subscriptions with guidance from PayHere’s policy samples. It does not create rights beyond applicable Sri Lankan law and our Terms & Conditions.