At MyInvoice.LK (operated by Real Business Solutions), we are committed to protecting the privacy and security of our customers’ personal and business information. This Privacy Policy explains how we collect, use, and safeguard information when you visit https://www.myinvoice.lk or use our software. By using our website or services, you consent to the practices described here.
Information we collect
When you visit our website or use MyInvoice.LK, we may collect:
- Account information you provide during registration or profile updates (such as name, business name, email address, phone number, and address details).
- Billing information needed to process subscription payments. Card and wallet payments are handled securely by trusted third-party processors such as PayHere; we do not store your full card number or CVV.
- Business data you enter into the software (customers, invoices, products, stock, expenses, and related records). This data belongs to your business and is used to provide the service you requested.
- Technical information such as IP address, browser type, device information, and usage logs, collected automatically to operate, secure, and improve the platform (including cookies or similar technologies where used).
Use of information
We may use collected information to:
- Create and manage your tenant account and deliver software features you subscribe to
- Process subscription payments, invoices, receipts, and renewals
- Communicate about your account, support requests, security notices, and service updates
- Improve reliability, performance, and usability of MyInvoice.LK
- Detect and prevent fraud, abuse, unauthorised access, and security incidents
- Meet legal, accounting, or regulatory obligations applicable in Sri Lanka
Information sharing
We do not sell, rent, or trade your personal information or your business’s customer/invoice data. We may share information only in these cases:
- Trusted service providers who help us host the platform, send email, process payments (including PayHere), or provide support infrastructure — under obligations to handle data securely.
- Legal requirements when disclosure is required by law, court order, or a valid legal request.
- With your instruction, for example when you ask us to assist with a support issue inside your account.
Data security
We use industry-standard measures such as encrypted connections (HTTPS), access controls, and tenant separation so one customer’s workspace is not visible to another. No internet transmission or storage method is 100% secure; we cannot guarantee absolute security, but we work to protect your information against unauthorised access, alteration, disclosure, or destruction.
Your business data
Records you store in MyInvoice.LK (invoices, customers, stock, etc.) remain your business property. Other MyInvoice customers cannot see them. You may export data available in the product and request account deletion subject to legal retention needs (for example unpaid invoices or fraud investigation).
Cookies and analytics
We may use cookies or similar technologies for login sessions, preferences, and understanding how the public website is used. You can control cookies through your browser settings; disabling some cookies may affect site features.
Retention
We retain account and billing records as long as your subscription is active and for a reasonable period afterward for support, accounting, and legal compliance. You may request deletion of your account when you stop using the service.
Contact us
For privacy questions or data requests, contact Real Business Solutions:
- Phone / WhatsApp: +94 77 239 7197
- Website: https://www.myinvoice.lk
This Privacy Policy is drafted for MyInvoice.LK with guidance from PayHere’s policy samples. Related reading: our Data protection page and Terms & Conditions.